FAQ

Can one customize the MERMIG software?

Yes.
Depending on the degree of customisation needed, you may do this yourself or purchasing consulting and support services provided by EUROPEAN DYNAMICS. All services provided by MERMIG are characterised by a high level of parameterisation and personalisation in order to fit your individual needs.

Do I have access from all countries?

Yes.
We are able to provide high quality access from all over the world. This makes it ideal even for remote users who travel a lot.

Can I use MERMIG on my own server?

Yes.
To operate a MERMIG server you can use any server satisfying its minimum hardware, software, and network requirements. To use the MERMIG services as a user you only need a PC with an Internet connection (ideally ADSL or better) and optionally a webcam and a headset.

Can I restrict certain items from being accessed by other workgroup members?

Yes.
MERMIG supports a fine-grained security model defining explicitly or implicitly the type of access to any resource by any individual or workgroup. MERMIG is designed to be used by professional communities, addressing their most advanced security requirements.

How can I be sure that only I can access my data?

In a variety of ways.
MERMIG uses throughout its operation an advanced access control mechanism which ensures that only suitably authorised members have access to every piece of data residing within MERMIG. In case your data need to be accessible only within your organisation, we would recommend that you consider installing the MERMIG system internally; alternatively, you could enjoy the complete MERMIG functionality through the online MERMIG services provided by EUROPEAN DYNAMICS.

Who delivers MERMIG Consulting Services?

MERMIG Consulting Services will be provided by EUROPEAN DYNAMICS and its local partners that will be communicated to you upon subscription to MERMIG.

Will the MERMIG Consultant help me on-site?

The MERMIG Consulting assignments can take place on-site or remotely depending on the exact mission that has been requested.

Must I have a valid support contract? What administrative actions are involved?

MERMIG is aware of the business activities of each customer that affect the level and the frequency of the assistance requested. In order to offer flexibility, each contract signed will clearly mention the services that our company is responsible to provide.
Service Level Agreements (SLAs) clearly determine the expectations of our customers. These agreements will be developed jointly with the customers on a per-service basis.

Do I have to work in English only?

MERMIG offers its consulting services, directly or through its network of certified partners, in the following languages: English, French and German.

Is my satisfaction guaranteed?

MERMIG will guarantee your satisfaction by including various guarantees clauses in your consulting contract.